The Influence of Social Media Marketing on Purchase Decision by Brand Awareness and Trust (For Prospective Students Telkom Unversity)

Authors

  • Novia Ruli Kuniawati Telkom University, Indonesia
  • Maya Ariyanti Telkom University, Indonesia

DOI:

https://doi.org/10.51601/ijersc.v5i6.917

Abstract

This study aims to look at the influence of social media, brand awareness, trust,and purchase decision on the purchase of PIN at Telkom University prospective new students. This influence has previously been seen from previous research and is associated with relevant theories. This research uses descriptive and typhoid approach with quantitative research type. Sampling technique used is purposive sampling, the number of samples to be analyzed is 400 respondents of new students of Telkom University class of 2020. Data analysis techniques used are Structural Equation Modeling (SEM) which is processed with LISREL 8.8 software. The results revealed that social media marketing does not have a positive and significant influence on purchase decisions, but brand awareness and trust have a positive and significant influence on purchase decisions. The study also found that the indirect effect of social media marketing on purchase decisions through brand awareness and trust is more positive and significant than direct effects and brand awareness has a positive but insignificant effect on trusts. Conclusions and suggestions for further research have been included in the study.

Downloads

Download data is not yet available.

References

. Alfian, N., & Nilowardono, S. (2019). The Influence of Social Media Marketing Instagram, Word of Mouth and Brand Awareness of Purchase Decisions on Arthenis Tour and Travel. International Journal of Entrepreneurships and Business Development Vol. 2 No. 2.

. Alma, B. (2018). Manajemen Pemasaran dan Pemasaran Jasa. Bandung: Alfabeta.

. Andespa, R. (2018). Perbedaan Persepsi, Kepercayaan, Dan Loyalitas Nasabah Dalam Industri Perbankan Difference Of Customer Perception, Customer Trust, And Customer Loyalty In Banking Industry. Jurnal Imara Vol. 2 No. 1.

. Armstrong, G., Adam, S., Denize, S., Volkov, M., & Kotler, P. (2018). Principles of Marketing-Pearson Education Australia (2018). Principles of Marketing. Australia: Pearson Education Inc.

. Che, J. W., Cheung, C. M., & Thadani, D. R. (2017). Consumer Purchase Decision in Instagram Stores: The Role of Consumer Trust. Proceedings of the 50th Hawaii International Conference on System Sciences ISBN: 978-0-9981331-0-2.

. Chahal, H., & Rani, A. (2017). How Trust Moderates Social Media Engagement and Brand Equity. Journal of Research in Interactive Marketing.

. Das, G. (2016). Antecendents and Consequences of Trust: an e-tail branding perpectives. International Journal of Retail & Distribution Management.

. Chahal, H., & Rani, A. (2017). How Trust Moderates Social Media Engagement and Brand Equity. Journal of Research in Interactive Marketing.

. Ghozali, I., & Fuad. (2018). Structural Equation Modeling Teori, Konsep dan Aplikasi dengan Program LISREL 9.10 Edisi 4. Semarang: Badan Penerbit Universitas Diponegoro.

. Godey, B., Manthiou, A., Pederzoli, D., Rokka, J., Aiello, G., Donvito, R., & Singh, R. (2016). Social Media Marketing Efforts of Luxury Brands: Influence on Brand Equity and Consumer Behaviour. Journal of Business Research.

. Hajli, N. (2015). Sosial commerce Construct and Consumer’s Intention to buy. International Journal of Information Management: The Journal for Information Professionals.

. Hair, J., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis: A Global Perspective (7th edition). New Jersey: Pearson Education, Inc

. Hutter, K., Hautz, J., Dennhardt, S., & Fuller, J. (2013). The Impact of User Interaction in Social Media on Brand Awareness and Purchase Intention: The Case of MINI on Facebook. Journal of Product & Brand Management.

. Kemenristekdikti. (2018). Statistik Pendidikan Tinggi Pusat Data dan Informasi Ilmu Pengetahuan, Teknologi, dan Pendidikan Tinggi Kementerian Riset, Teknologi, dan Pendidikan Tinggi 2018. Jakarta: Pusdatin Iptek Dikti, Setjen, Kemenristekdikti.

. Kim, A., & Ko, E. (2012). Do Social Media Marketing Activities Enhance Customer Equity? An empirical study of luxury fashion brand . Journal of Business Research.

. Kirana, TY & Widodo, T (2019). Social media usage dan electronic word of mouth terhadap purchase decision involvment (studi kasus lazada bandung).

. Kotler, P., & Keller, K. L. (2016). Marketing Managemen, 15th Edition. New York: Pearson Education,Inc.

. Kotler, P., & Keller, K. L. (2016). Marketing management (2016, Pearson Education); Marketing Management;Global Edition. New York: Global Edition.

. Laksamana, P. (2018). Impact of Social Media Marketing on Purchase Intention and Brand Loyalty: Evidence from Indonesia’s Banking Industry. 8(1), 6.

.

. Mittal, R., Bathia (1989). Measuring Purchase-Decision Imvolvement. Psychology & Marketing. John Wiley & Sons, Inc.

. Moslehpour, M., Dadvari, A., Nugroho, W., & Do, B.-R. (2020). The Dynamic Stimulus Of Social Media Marketing On Purchase Intention Of Indonesian Airline Products And Services. Asia Pacific Journal of Marketing and Logistic.

. Nadeema, W., Andreini, D., Salo, J., & Laukkanen, T. (2015). Engaging Consumers Online Through Websites And Social Media: A Gender Study Of Italian Generation Y Clothing Consumers. International Journal of Information Management.

. Narimawati, U., & Sarwono, J. (2017). Structural Equation Modeling SEM Berbasis Kovarian Dengan Lisrel dan Amos Untuk Riset Skripsi, Tesis, dan Desertasi. Jakarta Selatan: Salemba Empat.

. Prasad, S., Gupta, I., & Totala, N. (2017). Social Media Usage, Electronic Word of Mouth and Purchase Decision Involvement. Asia Pacific Journal of Business Administration.

. Palstra, D. (2017). How Is Consumer Trust Affected By Social Media? Retrieved from thehmt.com: https://www.thehmt.com/consumer-trust-affected-social-media/

. Royhan. (2020, February 25). Pendidikan Indonesia per Januari 2020. Retrieved from kompasiana.com: https://www.kompasiana.com/royhab/5e546e8cd541df7e70756c33/pendidikan-indonesia-per-januari-2020?page=3

. Safira, P. N. (2018, July 17). Pemanfaatan Media Sosial sebagai Media Promosi Baru dalam Usaha Kuliner. Retrieved from kompasiana.com: https://www.kompasiana.com/putrynadiasafira3957/5b4df89f6ddcae2eb669c112/media-sosial-sebagai-media-promosi-baru-dalam-usaha-kuliner?page=all#

. Sastika, W., Suryawardani, B., & Hanifa, F. (2016). Analysis of Website Quality, Brand Awareness on Trust and its Impact on Customer Loyalty. 1st Global Conference on Business, Management and Entreupreuneurship (GCBME-16 ).

. Seo, E.-J., & Park, W. (2018). A Study On The Effects Of Sosial Media Marketing Activities (SMMA) On Brand Equity And Customer Response In The Airline Industry. Journal of Air Transport Management.

. Syurkani, P. (2018, July 23). Menristekdikti Optimis APK Pendidikan Tinggi Naik. Retrieved from medcom.id: https://www.medcom.id/pendidikan/news-pendidikan/yKX9ogEN-menristekdikti-optimis-apk-pendidikan-tinggi-naik

. Yanda, Mustika R. (2019). Pengaruh aktifitas pemasaran via media sosial terhadap purchase intention pada industri e-commerce: brand equity sebagai variabel intervening (studi pada lazada indonesia). Tesis pada Universitas Telkom: diterbitkan.

. Zhang, C.-B., & Li, Y.-N. (2019). How Social Media Usage Influence B2B Customer Loyalty: Roles of Trust and Purchase Risk. Journal of Business & Industrial Marketing.

Downloads

Published

2024-12-26

How to Cite

Ruli Kuniawati, N. . . . . . . ., & Ariyanti, M. . (2024). The Influence of Social Media Marketing on Purchase Decision by Brand Awareness and Trust (For Prospective Students Telkom Unversity). International Journal of Educational Research &Amp; Social Sciences, 5(6), 994–1008. https://doi.org/10.51601/ijersc.v5i6.917