Analysis of Factors Influencing Employee Loyalty At Hermina Periuk Tangerang Hospital Indonesia
DOI:
10.51601/ijersc.v7i5.1130Published:
2026-11-06Downloads
Abstract
This study focuses on employee loyalty as an important factor in maintaining the quality and continuity of hospital services. Human resources data from Hermina Periuk Hospital Tangerang, Indonesia, recorded an employee turnover rate of 10.9% in 2024, exceeding the ideal organizational threshold of less than 10%. This study aimed to empirically analyze the effects of income, leadership, work environment, career development, and organizational culture on employee loyalty, both partially and simultaneously, and to identify the most dominant factor. A quantitative approach with a descriptive-analytic, cross-sectional survey design was employed. The population consisted of 250 permanent employees, with 80 respondents selected using the Slovin formula and proportional stratified random sampling. Data were collected using a validated and reliable Likert-scale questionnaire and analyzed using classical assumption tests and multiple linear regression. The results showed that the five independent variables simultaneously had a positive and significant effect on employee loyalty, explaining 57.2% of the variance (Adjusted R² = 0.572). The work environment had a positive and significant effect (t-count = 3.831; Sig. = 0.000) and was the dominant factor (Beta = 0.441). Income, leadership, career development, and organizational culture did not show significant partial effects. The findings indicate that improving the work environment should be prioritized as an employee retention strategy. Income, leadership, career development, and organizational culture should continue to be managed in an integrated manner.
Keywords:
career development, employee loyalty, income, leadership and work environment.References
[1] F. Luthans and C. M. Youssef-Morgan, Organizational Behavior: An Evidence-Based Approach, 14th ed., New York, NY, USA: McGraw-Hill Education,, 2021.
[2] S. P. Robbins and T. A. Judge, Organizational Behavior, 18th ed., Hoboken, NJ, USA: Pearson Education, 2022.
[3] S. Sopiah and E. M. Sangadji, Perilaku Organisasi: Kajian Teoritis dan Empiris terhadap Loyalitas Karyawan, Yogyakarta, Indonesia: Andi Offset, , 2021..
[4] P. Afandi, Manajemen Sumber Daya Manusia: Teori, Konsep dan Indikator. ,, Pekanbaru, Indonesia:: Zanafa Publishing, 2021.
[5] M. S. P. Hasibuan, Manajemen Sumber Daya Manusia, Rev. ed., Jakarta, Indonesia:: Bumi Aksara,, 2020..
[6] M. &. S. E. Agmasari, “RESLAJ: Religion Education Social Laa Roiba Journal,” Pengaruh Lingkungan Kerja, Pendapatan, dan Budaya Organisasi terhadap Loyalitas Kerja Karyawan., vol. 5, no. 3, p. 1520–1534, (2023.
[7] Y. &. E. E. Ang, “ Pengaruh Gaya Kepemimpinan Transformasional dan Pendapatan terhadap Loyalitas Karyawan.,” Jurnal Manajemen dan Kewirausahaan,, vol. 23, no. 2, p. 98–110, 2021.
[8] H. H. S. &. W. R. Bunyamin, “Pengaruh Kepemimpinan Transformasional terhadap Loyalitas Pegawai pada Instansi Pemerintah.,” Jurnal Manajemen dan Administrasi Publik, vol. 5, no. 2, p. 112–128, 2022.
[9] P. G. Northouse, Leadership: Theory and Practice, 9th ed., Thousand Oaks, CA, USA: SAGE Publications,, 2021..
[10] G. Yukl, Leadership in Organizations, 9th ed., Hoboken, NJ, USA: Pearson,, 2020..
[11] R. K. a. T. Nuraini, “Pengaruh Lingkungan Kerja dan Motivasi terhadap Loyalitas Pegawai Negeri Sipil,”,” J. Ilmu Adm. Negara, Vol. %1 dari %2vol. 18,, no. no. 3, pp. 201–215, , 2021..
[12] S. B. Utomo and V. Septiani, “Pengaruh Pendapatan dan Lingkungan Kerja terhadap Loyalitas Karyawan,” J. Dinamika Bahari, Vol. %1 dari %2vol. 8,, no. no. 2, p. 47–69, 2023.
[13] G. A. C. a. V. M. G. J. H. Greenhaus, Career Management for Life, 5th ed., New york, USA: Routledge,, 2020.
[14] N. P. S. a. L. M. D. Rahmawati, ““Pengaruh Pengembangan Karir terhadap Loyalitas Pegawai Negeri Sipil,”,” J. Adm. Publik, vol. vol. 12, no. no. 2,, p. 134–149, 2022.
[15] W. H. a. M. Setiawan, “Pengaruh Budaya Organisasi terhadap Motivasi Kerja, Kepuasan Kerja, dan Loyalitas Karyawan,”,” J. Manaj. dan Kewirausahaan, ,, , vol. vol. 23, no. no. 1, pp. pp. 45–58,, 2021..
[16] E. H. Schein, Organizational Culture and Leadership, 6th ed., Hoboken, NJ, USA: John Wiley & Sons, 2021..
[17] Sugiyono, Metode Penelitian Kuantitatif, Kualitatif, dan R&D, 2nd ed., Bandung, Indonesia: : Alfabeta,, 2021..
[18] G. Dessler, Human Resource Management,16th ad. Hoboken, USA: Pearson Education,, 2020..
[19] J. H. J. S. R. V. a. P. R. L. Mathis, Meglich, Human Resource Management, 16th ed, Boston, MA, USA: Cengage Learning, 2021..
[20] I. Ghozali, Aplikasi Analisis Multivariate dengan Program IBM SPSS 26, 10th ed., Semarang, Indonesia:: Badan Penerbit Universitas Diponegoro,, 2021.
[21] R. Veronica, “Analisis Faktor yang Mempengaruhi Loyalitas Perawat di Rumah Sakit Tugu Ibu Depok,” J. Kesehatan Masy., Vol. %1 dari %2vol. 8, , no. no. 2, pp. 88–101,, 2020.
[22] B. S. a. C. P. A. Wahyudi, “Pengaruh Pendapatan dan Motivasi terhadap Loyalitas Karyawan Instansi Pemerintah,,” J. Manaj. Sumber Daya Manusia, Vol. %1 dari %2vol. 15,, no. no. 2, pp. 89–104,, 2021..
[23] E. S. S. R. a. R. F. “. Hamidah, “Pengaruh Kepemimpinan Transformasional Kepala Unit, Motivasi Kerja dan Perilaku Caring terhadap Loyalitas Kerja Perawat Unit Rawat Inap di Rumah Sakit,” xz,” J. Manaj. dan Adm. Rumah Sakit Indones.,, Vol. %1 dari %2vol. 8,, no. no 1zA, pp. 45-58, 2024.
[24] D. L. a. M. Rahardjo, “Pengaruh Gaya Kepemimpinan Transformasional dan Budaya Organisasi terhadap Loyalitas Pegawai Rumah Sakit,,” J. Manaj. Kesehatan Indones, vol. vol. 8, no. no. 2, , p. 112–124, 2020..
[25] M. Yahya and H. Ali, ““Kepemimpinan dan Budaya Organisasi Berpengaruh Positif terhadap Loyalitas Pegawai: Literature Review,”,” J. Inf. Syst. Manage, vol. 3, no. 1, pp. 1–12, , 2024..
[26] E. L. A. S. R. D. a. A. V. H. R. Cropanzano, “Social Exchange Theory: A Critical Review with Theoretical Remedies,” Acad. Manage. Ann.,, Vol. %1 dari %2vol. 11, no. 1,, pp. pp. 479–516,, 2020.
[27] D. P. a. R. H. S. Wahyuni, ““Pengaruh Pengembangan Karir dan Work-Life Balance terhadap Loyalitas Tenaga Medis Rumah Sakit Swasta,”,” J. Medicoeticolegal dan Manaj. Rumah Sakit, , Vol. %1 dari %2vol. 10,, no. 2, p. 88–101, 2021.
License
Copyright (c) 2026 International Journal of Educational Research & Social Sciences
This work is licensed under a Creative Commons Attribution 4.0 International License.
