Academic Service Quality Management For The Quality Of First High School Graduates (Case Study Of SMPN 1 Kresek And SMPN 1 Mauk)

Abstract

One of the causes of the low quality of education graduates in Indonesia is the low quality management of academic
services in schools, especially in State Junior High Schools. The low quality of graduates in junior high schools is
due to common mistakes made by principals in managing education so that the quality of junior high school
graduates is low, including: (1) principals lead with a weak vision and mission; (2) the principal as a leader who
lacks innovation in educational programs; (3) Principals lead without utilizing technology in the learning process;
(4) Principals lead by ignoring social networks; (5) The principal does not provide creative space for teachers and
students; (6) The principal does not use conflict as a driver of progress. In this regard, the researchers chose the title
of the study, namely "Academic service quality management for the quality of State Junior High School (SMP)
graduates. This research was conducted on principals, teachers, and students at SMP Negeri 1 Kresek, SMP Negeri
1 Mauk, Kab. Tangerang. This study focuses on management functions which include: Planning (Planning),
Actuating, Evaluation (Evaluating), Supporting and Inhibiting Factors, and Efforts to overcome the obstacles. The
approach used in this study is a qualitative approach, while the research method used is descriptive analytic method.
Data collection techniques in this study are: interviews, observation, and documentation. The conclusions of the
research conducted by the researchers are: the implementation of management carried out by the two principals
concerning Planning, Actuating, Evaluation, Supporting and Inhibiting Factors, and Efforts to overcome obstacles
in SMP Negeri 1 Kresek , SMP Negeri 1 Mauk, Kab. Tangerang has been implemented but not optimally because
there are still many elements in the above activities that there is still no synchronization, integration, and
simultaneous in accordance with the vision and mission of each school. However, in general the quality management
of the principal's academic services has been running quite well in accordance with the conditions of each school as
seen from the achievements of the school program implementation as stated below: According to the principal of
SMP Negeri 1 Kresek that the implementation of the school program has been achieved ranged from 75-80%, while
for SMP Negeri 1 Mauk the achievement of school program implementation reached 80%, Tangerang Regency the
achievement of the implementation of school academic service programs reached about 80% which had an impact
on the quality of graduates.