Implementation Of Management Standards In Improving The Quality Of Academic Services In Elementary School

Authors

  • Selvi Noviyani Universitas Islam Nusantara, Jawa Barat Indonesia
  • Iim Wasliman Universitas Islam Nusantara, Jawa Barat Indonesia
  • Hanafiah Hanafiah Universitas Islam Nusantara, Jawa Barat Indonesia
  • Andriana Gaffar Universitas Islam Nusantara, Jawa Barat Indonesia

DOI:

https://doi.org/10.51601/ijersc.v3i5.501

Keywords:

Management Standards, Quality of Academic Service and Elementary School.

Abstract

This research is motivated by the phenomenon of various problems faced by education units,
such as lack of competence of principals, teacher linearity, shortage of teachers and education
staff, minimal infrastructure and low academic services. Management of education that refers
to standard management guidelines is one solution that can be taken in implementing the
implementation of education management. The purpose of this study in general is to describe
and analyze the implementation of management standards in improving quality academic
services at SDN 1 Courts and SD Laboratorium UPI Tasikmalaya City. Specifically, to
determine the indicators in the implementation of management standards, including: (1)
planning, (2) organizing, (3) implementation, (4) evaluation, (5) problems, (6) solutions. The
method used is a descriptive method with a qualitative approach. Data was collected through
observation, interviews, and documentation studies. Data analysis was carried out by collecting
all information, reducing data, presenting data and drawing conclusions. Theories that support
the research are management theory, and integrated quality management theory. The results of
the study indicate that in general both elementary schools have implemented education
management standards quite effectively, educational units are increasingly competitive, the
quality of graduates has improved with quality academic services. In particular, indicators in
the implementation of education management are in accordance with applicable standards,
including: (1) planning carried out by formulating vision and mission, setting goals and school
curriculum; (2) organizing, namely the establishment of an organizational structure, making
the division of tasks for educators and education staff, providing infrastructure; (3) program of
activities according to procedures; (4) evaluation, namely by conducting program effectiveness,
follow-up plans and stakeholder satisfaction levels; (5) problems, including human resources in
providing academic services, infrastructure facilities for supporting the academic service
process, budget for academic service activities (6) solutions include, human resource problem
solutions, budgets and infrastructure. These indicators have been implemented by both
elementary schools, but in general they lack a complete procedure, which is not based on the
results of problem identification and optimization of academic services, but tends to be based
on the judgment of academic service providers in elementary schools.

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Published

2022-10-28

How to Cite

Noviyani , S. ., Wasliman, I. ., Hanafiah, H., & Gaffar, A. . (2022). Implementation Of Management Standards In Improving The Quality Of Academic Services In Elementary School. International Journal of Educational Research and Social Sciences (IJERSC), 3(5), 2052–2060. https://doi.org/10.51601/ijersc.v3i5.501

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